Appointment Booking Changes – commencing Thursday 9 April 2026.
From Thursday, we will be introducing a new same‑day triage system to help us manage appointment requests more safely and efficiently.
🌟 How it works
All requests for same‑day appointments will be reviewed by a clinician. This helps us:
- Understand the urgency of your symptoms
- Direct you to the most appropriate clinician or service
- Ensure safe, timely care for everyone
📝 What we need from you
When you contact the practice, our reception team will ask for brief details about your symptoms. This information goes straight to a clinician, who will decide whether:
- You need to be seen urgently the same day
- A routine appointment is more appropriate
- Another service (such as a pharmacy or NHS 111) can help you sooner
🤝 If you prefer not to share information
We respect your choice. However, without clinical details, the clinician may only be able to offer a routine appointment, as they won’t have enough information to assess urgency.
We hope that you will fully support us with this new change so that we can continue to provide safe, effective care for all our patients.
We kindly ask all patients to remain polite and respectful when speaking with our staff. They are doing their best to help you, often under significant pressure, and they follow the guidance we have in place to ensure safe and fair access for all. Abuse or aggression towards staff will not be tolerated.
Drs Bobbett, Allen and Sheasby
